Preparing for phone interviews in the aviation industry

Published: 07 Aug 2015 By Suzie Larcombe

Telephone interviews are becoming more and more common, in part due to the number of candidates applying for each job.  No matter whether a phone interview is being used as an en masse pre-screening in preparation for face-to-face interviews or to decide between two or three candidates who deserves the last place on a face-to-face interview, you really need to take this process seriously. 

If you’ve got an aviation industry phone interview looming and could do with some help, we hope our Top Ten Tips for aviation industry telephone interviews will reassure you:

  1. Give them the seriousness they deserve. Just because you haven’t been invited to a face-to-face interview yet, it doesn’t mean to say that you won’t wind up bagging yourself the aviation job of your dreams as a result of your performance at phone interview stage.  It’s for this reason that it would be professional suicide not to give a phone interview the seriousness it deserves.  Don’t even be tempted to skimp on preparation or performance. 

  2. Prepare, prepare, prepare. In the same way that you’d invest a significant amount of time preparing for a face-to-face interview, you owe it to yourself to prepare thoroughly for a phone interview.  Make sure you know why you’re the best person for the job inside out; have complete peace and quiet for the call and also take time to make sure that the place where you take the call is neat, tidy and free of distractions.

  3. Choose wisely between your landline and your mobile. Depending on when the phone interview is, you might be faced with the dilemma of taking a day’s holiday; hoping with all your might that you can find peace and quiet at your workplace to take the call or relying on your mobile functioning perfectly in the staff car park!  Either way, make your choices wisely for where you take the call.  It’s rarely a good idea to take calls about alternative employment during your working day or on your employer’s premises, but at the same time, if you know that the mobile reception outside is awful and you’ve got no holidays left, you might be left with no choice.  So weigh up the pros and cons of every solution and choose the least risky option.

  4. Dress the part. Even if you’ve got the freedom of taking your aviation phone interview at home, don’t skimp on looking the part.  If you make the bold decision to take the call in your pyjamas, you’re much less likely to perform than if you’re showered and smartly dressed; so do make the effort. 

  5. Think tidy. Your environment on a call is almost as important as your environment when you’re meeting someone face-to-face.  If you have a host of distractions around you during your call you won’t be in a great position to give it your all.  Make sure your space is tidy and anything you have around you is essential and appropriate to the call.  Having a paper and pen to hand should you need it as well as a copy of your CV and a prompt sheet is a good starting point.

  6. Speak clearly. It sounds really obvious, but speaking clearly and intonating well and appropriately on a phone interview are the things that’ll give you a great head start.  Aim to speak with authority, but without aggression and if at all possible, practice ‘out loud’ what you want to say on the day well ahead of time.

  7. Smile. It sounds weird, but you can hear a smile.  When appropriate, use a smile to reinforce your words of happiness or enthusiasm – the person on the other end of the phone will hear it in your voice and will warm towards you because of it.

  8. Concentrate. Sometimes when you’re not face-to-face with someone it’s harder to concentrate than when you’re in a traditional interview situation.  If you’re someone who loses concentration easily on the phone, make a point of improving this skill well ahead of your scheduled interview.

  9. Show respect. Whether you decide to address your interviewer as Mr or Mrs X or by their first name will be established very quickly on your call.  But before making your decision, do all you can to make sure you’ve made the right choice.  Try to avoid hopping between the two and make sure before you choose first name terms that you’ve read the signs correctly.

  10. Thank your interviewer. Even if you feel as if your interview has been ‘below par’ it’s well worth ending on a high by summing up your thoughts and thanking your interviewer for their time.

If you’re on the lookout for an aviation job, why not upload your CV today to get headhunted by top airlines and aviation companies as well as receiving job alerts that tell you when new jobs that match your criteria are posted on our site? 

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